Refund policy

At Gener Pillow, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.
To be eligible, items must be:

  • Unused and in the same condition you received them
  • In the original packaging

Non-returnable items

We do not accept returns for:

  • Used or damaged items (not due to our error)
  • Final sale or clearance items

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Exchanges

We only replace items if they are defective or damaged.
Please contact us to request an exchange.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Contact Us

If you have any questions, please contact us: