Shipping policy

At Gener Pillow, we are committed to delivering your order quickly and safely.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

United States: 5–10 business days
International: 7–15 business days

Please note that shipping times may vary due to factors beyond our control such as carrier delays or customs processing.

Shipping Fees

Standard shipping rates are calculated at checkout
Free shipping may be offered on selected promotions

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Delayed or Lost Packages

We are not responsible for delays caused by shipping carriers.
If your package is lost or significantly delayed, please contact us and we will assist you.

Incorrect Address

Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.